Do not underestimate "the inanity of the questions." Not only are many people unable to articulate much beyond "Stop that! Did you hear me? Stop that!", but they easily can be put off by questions that don't make sense to them, or, basically, seem relevant. Do they have vocabulary like "overwhelmed"? Even articulate people like Moom, me, and maybe even you don't have good sound-bite answers to "What did you feel like when that happened?"