I'm part of the same 'secret' group. It's quite apparent to me that the features that customers need and want was decided long ago in a conference room meeting that did not include anybody that actually uses the product for a living.

All they want now is bug testing, not comments on the usability, neccesity, or 'would be nice to have' features.

The bathrooms there (ivory tower) don't need ventlators because obviously their s**t doesn't stink.