I’ve got a long letter in the works right now to the consumer affairs department of Continental Airlines following a massive screwup that started with me booking a ticket on their website—or so I thought. It’s the kind of mess that probably should have me calling in Clark Howard or some other consumer reporter, but [...]

A recent Wired brought us the success story of Times Digital, the soon-to-be-independent arm of The New York Times. Under the command of Martin Niesenholtz, they were able to bring the oldest and most venerable of old media—the great gray lady of New York—into our new age. The Times site is everything a newspaper of [...]